Senior Consultant

Job Description

Role : Senior Consultant/ Consultant

About the Company - ArisGlobal is a dynamic and growing global software company dedicated to serving the Life Sciences industry (pharmaceutical, biotechnology and medical device) in the management of their clinical trials, drug safety and regulatory information. Our global team – located in major corners of the world – includes some of the industry’s leading authorities, subject matter experts and experienced professionals in their respective areas of life sciences. All are focused on advancing our innovative and market-proven solutions and services. We are growing quickly and looking for people with the best blend of experience, knowledge, talent, and ambition to join our team. If you are committed to making a difference and have the skills and experience to make things happen then you should consider joining ArisGlobal.

Experience Required: 3-8 years

Work Location: Mysore/ Bangalore (Karnataka)

Shift: Flexible to work in different shifts

Department: Managed Services @AG

Responsibilities:

• Manage change/ service requests coming from end users/clients using ArisGlobal products
• Take complete ownership of change ticket resolution and co-ordinate on maintenance activities of the ArisGlobal Safety system and supporting applications
• To work with various ArisGlobal product & application installation and configuration, data corrections, customizations involving Oracle/Postgre Database scripts or Java Scripts.
• To address the customers on technical questions regarding the use of and troubleshooting of our products.
• To be a point of contact for customers/ stakeholders of Arisglobal
• Work on customer specific or product specific or internal function specific end to end product deployments/upgrades

Prerequisites for the role:

• 3- 8 years of working experience in Software applications ARISg/LSMV or other PV System
• Good knowledge of configuration, E2B Gateway set up, Distribution rules update
• Experience in application support (Level -2), change management, JIRA or other ticketing tools
• Good to have experience in incident or service request management
• Proficient level of working knowledge on writing PL/SQL queries, Jscript, PostgreSQL
• Experience in handling customer interactions, end users over multiple time zones
• Good knowledge on Pharmacovigilance process
• Demonstrate sense of ownership and independent responsibility.
• Exhibit interest towards customer support and customer satisfaction
• Excellent attention-to-detail and communication/ interaction skills
• Good project management skills, with the ability to coordinate with internal and vendor teams, infrastructure teams

Preferred Skills:

• Oracle PL/SQL, JavaScript, PostgreSQL, SQL server
• JIRA, HP ALM, Linux/Unix, XML
• Good to have AWS Basics, AWS RDS
• Application support, Change Management, CSV Process
• Knowledge of CFR Part 11, EMEA Annexe 11 Process
• Experience/Interested in PV, Lifesciences domain

Education:

• Bachelor of Engineering – Computer Science / Information Science.

(Candidates with other specialization are encouraged to apply)

• Master of Computer Application (MCA)