Senior Jira Administrator

Job Description
Jira Administrator
 

 About ArisGlobal (www.arisglobal.com):

ArisGlobal is empowering life science organizations to deliver breakthroughs faster, accurately, and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world.

2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a “Key Player.” Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever.

Position Overview

The Jira Admin will be responsible for the effective use and administration of Jira software across the organization. The role requires a deep understanding of Jira's functionality, configuration, and integration capabilities. The ideal candidate will be able to apply knowledge of different project management processes, design JIRA workflows with an agile mindset and support the implementation of JIRA and other applications within the Atlassian Marketplace.

Required Skills and Experience

• Minimum of 3-5 years of experience working with Jira in a technical or administrative capacity.
• Proven experience configuring and administering Jira (Software, Service Management, Confluence, etc.).
• Strong understanding of Jira workflows, permissions, and automation rules.
• Experience integrating Jira with other tools (e.g., GitHub, Bitbucket, Slack).
• Ability to work effectively remotely in cross-functional teams.
• Ability to meet deadlines and produce quality work.
   

Responsibilities

• Manage and configure Jira instances, including project creation, workflows, permissions, and user management.
• Administer Jira Software, Jira Service Management, and other Jira tools (e.g., Confluence, Bitbucket) for all teams within the organization.
• Customize Jira to support specific needs, including dashboards, reports, workflows, and custom fields.
• Work closely with stakeholders to understand project requirements and design solutions that optimize the use of Jira for project tracking and reporting.
• Conduct regular Jira audits and provide recommendations for performance improvements and efficient configurations.
• Ensure that workflows and automation rules are designed to meet the needs of the business and increase productivity.
• Act as the primary point of contact for Jira-related issues, providing troubleshooting support and ensuring the platform runs smoothly for users.
• Provide guidance and assistance on customizations, integrations, and issue resolution to team members.
• Develop training materials, documentation, and user guides to help employees effectively use Jira.
• Conduct regular training sessions, workshops, and onboarding for new users to ensure proficiency with Jira tools.
• Stay updated on Jira best practices and industry trends, ensuring the team is always using the latest features.
• Partner with cross-functional teams to ensure Jira aligns with business requirements and evolving needs.
• Provide ongoing consultation on Jira usage, suggesting improvements to maximize efficiency.
• Collaborate with IT teams to ensure Jira integrates seamlessly with other tools and systems used by the organization.