Customer Communications Copywriter

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Date: Sep 13, 2023

Location: HR

Company: ArisGlobal

Company Description

The mission of ArisGlobal is to empower life science organizations to deliver breakthroughs faster, more accurately, and with greater precision. ArisGlobal’s software, services, and technologies are essential to the delivery of life-saving medications. As an industry leader, ArisGlobal offers software as a service for Clinical Trials, Regulatory Affairs, Drug Safety, and Medical Affairs. Our products are utilized by 40 out of 50 major biopharmaceutical companies. Among our clients are four out of five of the world's most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada, and the National Medical Products Administration.


ArisGlobal proudly boasts offices in Boston, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, and Mysore, our global presence is clear, and we are growing faster than ever. At ArisGlobal, we are distinguished by the high caliber of our team and by our passion for creativity and innovation. We pride ourselves on our welcoming and supportive corporate culture, which is inclusive of all Team Members. Our challenging projects are complemented by flexible work locations and competitive salaries.

Position Summary

We are seeking a talented and creative Customer Communications Copywriter who specializes in email communications to join our team. As a Customer Communications Copywriter, your primary focus will be crafting engaging and persuasive email communications that effectively convey our operational programs, product communications, and brand voice to our customer base. Your words will play a vital role in informing our customers of key strategic ArisGlobal initiatives, delivering product release materials, and enhancing our overall customer’s experience.  


  • Email Copywriting: Create compelling and persuasive copy for a variety of customer email communications such as promotional emails, transactional emails, and operational updates.
  • Content Strategy: Collaborate with the marketing team to develop content strategies that align with business goals, target customer segments, and key messaging themes.
  • Brand Voice: Maintain consistency in brand voice and tone throughout all customer communications, ensuring they reflect the brand's personality, values, and style guidelines.
  • Customer Segmentation: Understand customer segments and tailor email content to specific audiences, considering their preferences, needs, and behaviors.
  • Engagement Optimization: Craft subject lines, preview text, and call-to-action (CTA) copy to maximize open rates, click-through rates, and overall email engagement.
  • A/B Testing: Conduct A/B tests to optimize email copy and design, analyzing data and metrics to iterate on messaging strategies and improve performance.
  • Collaboration: Work closely with cross-functional teams, including marketing, design, and customer support, to gather information, insights, and feedback for effective copy development.
  • Copy Editing and Proofreading: Review and edit copy for accuracy, grammar, style, and overall quality, ensuring error-free and polished communications.
  • Industry Research: Stay up to date with industry trends, best practices, and emerging email marketing techniques to incorporate innovative strategies into email copy.

Your Experience

  • Proven Experience: Minimum of 2 years of experience as a copywriter, preferably specializing in email marketing or customer communications for B2B SaaS organizations
  • Exceptional Writing Skills: Demonstrated ability to write clear, concise, and persuasive copy that resonates with target audiences and drives desired actions.
  • Customer-Centric Approach: Deep understanding of customer psychology, empathizing with customers' needs and motivations to create highly relevant and engaging content.
  • Marketing Knowledge: Familiarity with email marketing best practices, including segmentation, personalization, A/B testing, and performance analysis.
  • Industry Knowledge: Experience working with Life Sciences or B2B SaaS organizations is preferred.
  • Attention to Detail: Meticulous proofreading and editing skills, with a strong command of grammar, spelling, and punctuation.
  • Collaboration: Strong interpersonal and communication skills, with the ability to work collaboratively in a cross-functional team environment.
  • Adaptability: Comfortable working in a fast-paced environment with shifting priorities and tight deadlines.


ArisGlobal is headquartered in Boston, Massachusetts with offices located in more than 9 countries around the world. Please check out our website/LinkedIn to find out more information about the organization and other available positions. 

*ArisGlobal is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.