Principal Engineer

Date: Sep 28, 2021

Location: KA, IN

Company: ArisGlobal

  • To work with  various product & application installation and configuration 
  • To assist or work to deliver post-sales support and solutions to the Arisglobal customer base while serving as an advocate for customer needs. This involves inquiries via phone and electronic means. 
  • To address the customers on technical questions regarding the use of and troubleshooting of our products. 
  • To be a point of contact for customers/regional stakeholders of Arisglobal/regional deployment leads. 
  • To be responsible for facilitating professional relationships with customer, support and providing advice / assistance to internal Arisglobal employees on diverse customer/deployment situations and escalated issues. 
  • To work on customer specific or product specific or internal function specific end to end product deployments 
  • This position is based out of Bangalore, India and requires the candidate to be ready to work in different time zones or shifts (if necessary including the night shifts & weekends) based on the customer/business requirements. 
  • Experience in application support (Level -1 /2)  
  • Proficient level of working knowledge on writing SQL queries
  • Experience in handling customer interactions 
  • Good knowledge on Pharmacovigilance process 
  • Knowledge on recent regulations. 
  • Demonstrate sense of ownership and independent responsibility. 
  • Exhibit interest towards customer support and customer satisfaction